Can I expect a personal sevice purchasing a fireplace on the Internet.
This is a tricky question as all companies customer relations are different. I can only sugest you do your research and check out any customer feedback the site may have.
Here at Marbletech fireplaces we value our customers feedback. below is a comment made from a customer from Ludlow who had a bad experience with a company and came to us at Marbletech for a fireplace.
I ordered a Leon fireplace from Marbletech online after an unfortunate experience with another company. My fireplace was made exactly to my requirements and measurements by Mr Charlie Slater and delivered in perfect condition by him in person. On delivery, Charlie carried the fireplace, ready for assembly to the room in which it was to be installed. Charlie left a set of assembly and fitting instructions for my builder. I could not be more pleased with the excellent service provided by Charlie and the quality of the fireplace. I recommend Marbletech without reservation.